How does a student receive an updated Certificate of Completion, with a new date, for an already completed course? If you are still not able to log in, please contact the Help Desk. An email will be sent to your address with your access code. Go to, enter your email address, and select the Resend Access Code button. If you have not received your password reset link, please contact the Help Desk.įor STEPP generated new accounts: Did not receive an email with an access code? Due to high volume of users on the system, a password reset email may take up to 60 minutes to be processed. I did not receive my password reset link. If we can find you in the database, an email will be sent to your email address with instructions on how to gain access again. If you have forgotten your password, go to and enter either the username or email address associated with your account. Once you are logged in, you can find your username on your profile page by hovering your cursor over your name at the top right of the page and selecting the 'View profile' option.

If you have forgotten your username, try logging in using your email instead of your username. I forgot my STEPP username and/or password. If you are still not able to log in or create an account, contact the Help Desk. If you are unable to access the site, select the Forgotten your username or password? button. To log into the website, go to and type in your username or email and password. If you are still not able to log in, contact the Help Desk. To create an account, use the Create Account button located at and follow the instructions listed on the page. Bi-weekly publishing downtime Thursdays from 7:00pm – 11:00pm EST Weekend (Sunday Maintenance) from 12:01am to 3:15am EST Daily weekday backup from 2:00am to 3:15am EST STEPP Hours: Available 7 days a week, weekdays from 3:30am to 1:30am EST Eastern Time), by email at or by submitting a ticket at.

Have a question not listed here? Contact the Help Desk by phone at 20 within the Washington, DC area or toll free at 83 (weekdays, 8:30 a.m.

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